Customer Service

Thank you for visiting our website. We're here to answer any questions you have about our products, our Web site or an order you may have already placed. We are here to help you whichever way you prefer:

By Phone - our toll free number is 1-805 277-9136, 8am-5pm (Pacific Time) Monday through Friday.

By Email - Email us with your inquiries and we'll get back to you shortly.

Check Order Status
To check your order status, please call customer service
at 1-805 277-9136.

FAQ
Chances are, if you have a question about our products, Web site, stores, catalog or online ordering, someone else has already asked it. Find the answer in our Frequently Asked Questions section Frequently Asked Questions section.

Privacy
Any information you disclose to us as part of this purchase will not be released to third parties. However, we may monitor your use of this site and use or disclose any information gathered as part of our evaluation of the web site to satisfy any law, regulation or other government request, and to operate the web site properly and efficiently. All marketing information shall be subject, in all cases, to compliance with the applicable rules and regulations of the Communications Commission, and other relevant laws and regulations, as the same may be amended from time to time.

Guarantee
All Zen Fireflies are fully guaranteed against malfunctioning or defective parts. We will replace any malfunctioning or defective sub-assemblies on request. For non-operable out of box kits, once verified, we offer a full money back guarantee of up to 30 days of your purchase date. In addition if you are unhappy with your Zen Fireflies for any reason, simply return them to us, and we will refund the price of the fireflies as soon as we receive unwanted product.  Our full money back guarantee is offered up to 30 days from the day of purchase. To get our shipping address please call our toll free number: 1 (805) 277-9136